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  • Who does Gateshead Carers support?

    Who does Gateshead Carers support?

    Read more

  1. What We Offer
  2. FAQs

FAQs

Who does Gateshead Carers support?

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We support any unpaid carer who is aged 18 and over and cares for someone who lives in Gateshead. We also support those who work with carers, and those who employ carers.

If you are a carer and would like to receive some support, please feel free to contact us!

If you are a working carer or an employer of someone who is a working carer, you may want to take a look at our dedicated website, Working Carers and Employers.

Published: 1st January, 2020

Updated: 6th March, 2020

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Do I have to live in Gateshead to access your services?

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The person you care for MUST live in Gateshead for you to receive support from us. As a carer you do not have to live in Gateshead yourself. 

Published: 1st January, 2020

Updated: 21st February, 2020

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Can I still access your services if the person I care for has not had a diagnosis or an assessment by social services - for a patient's health care condition or social care needs?

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Yes, we can help you with ongoing assessments as well as to better understand a health care condition or social care needs. We can also put you in touch with specialist organisations for a particular condition.

Published: 2nd January, 2020

Updated: 25th March, 2020

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Is this a free and confidential service?

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Our services are free to use and confidential. We are a registered charity and provide a free service thanks to the kindness of our donors. If you would like to help keep our services free, please consider donating if you can.

Published: 20th January, 2020

Updated: 20th February, 2020

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How do I know if I am a Carer?

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If you look after a friend, relative, family member or neighbour who has a disability, illness, frailty or addiction and you do not get paid to do this, then you are a carer.  If you're still unsure if you identify as a carer, take a look at our What is a Carer page.

Published: 20th January, 2020

Updated: 21st February, 2020

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I am a deaf carer, can you offer me support?

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Yes, we use a BSL interpreter service.

Published: 19th February, 2020

Updated: 21st February, 2020

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I am an employer and need help and advice on supporting working carers in my organisation. Can you help?

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Yes, we can offer Carer Awareness sessions for relevant staff and guidance on becoming a Carer Friendly Employer. Please visit our dedicated website for Employers and Working Carers http://www.workingcarersandemployers.co.uk/

Published: 20th February, 2020

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I care for a relative who has a mental health / substance misuse issue but I also care for their children, can you still offer support?

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Yes, if you care for the children of a relative (kinship carer) you can access all of our wellbeing services.

Published: 20th February, 2020

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I am a wheelchair user, do you have disabled access to your offices?

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Yes, we have 2 disabled parking bays at the front of our building at John Haswell House as well as a ramped entrance and ground floor 1-2-1 carer rooms.

Published: 20th February, 2020

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Can I access counselling through your service?

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Yes, we have an internal referral system with North East Counselling Service (NECS). We can also refer you externally to other agencies depending upon your needs.

Published: 20th February, 2020

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My caring role has ended due to bereavement, can I still access your services?

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Yes, but please ask your Carer Wellbeing Facilitator.

Published: 20th February, 2020

Updated: 24th March, 2020

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The person I care for is now in a care home. Can I still access your services?

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Yes, you are still a carer and are welcome to access our wellbeing services, including putting you in touch with any specialist organisations that may be appropriate around care home arrangements.

Published: 20th February, 2020

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Do you offer respite services and short breaks?

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We do not provide a respite service but we can refer you to a respite service. You may also be interested in our Carer Wellbeing Fund and Befriending services for carers and the cared for person.

Published: 20th February, 2020

Updated: 14th October, 2020

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Do you offer any specific training for my role as a carer?

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If you feel that you require training for your caring role e.g. moving and handling, please talk to your Carer Wellbeing Facilitator.

Published: 20th February, 2020

Updated: 24th March, 2020

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Do you help carers to access financial support and benefits?

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We can support carers to access specific carer funding that is available. Where possible we will assist you to complete benefits forms but we may refer you onto an agency if we do not have the capacity to help.

Published: 20th February, 2020

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Do I need to register as a carer with my GP?

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We encourage you to do this so that they are aware of your caring role and can give you the support you need or direct you to relevant services. 

Published: 20th February, 2020

Updated: 21st February, 2020

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How do I join an online session?

Follow this short step by step guide to joining one of our online sessions.

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  1. Pick the session you want to join from our groups and activities webpage.
  2. Go to Book a Place and enter the number of tickets you require.
  3. Press Book. And then Confirm.
  4. Enter your name and email address into our form (this is so we can send you an email with the Zoom meeting ID and passcode).
  5. Press Complete Purchase.
  6. We will send you an automatic email with any information and passcodes you might need to get into the session.
  7. Join on the day of the session using the details in the email you received.

Published: 29th March, 2022

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Showing 10 of 17

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  • Contact us

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    Find out how to get in touch with us.

  • What we do

    What we do

    Find out how we can support unpaid adult carers with tailored advice, short breaks, 1-2-1 confidential support, and more.

  • Make a referral

    Make a referral

    Needing our support? Get in touch with us.

  • The Carer Wellbeing Fund

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    We offer confidential, tailored support services to all unpaid carers.

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    Take a look at these other organisations who can also provide support near you.

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Donate to Gateshead Carers

Donate to Gateshead Carers

We’re reaching out to more and more people who don't see themselves as carers before they reach crisis point. We need your help to do so. Whatever you can give, know that it will be used directly to support carers. Read more

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Published: 9th April, 2018

Updated: 23rd May, 2022

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Registered Office
John Haswell House
8-9 Gladstone Terrace
Gateshead
Tyne & Wear
NE8 4DY

Tel: 0191 4900121
Fax: 0191 4900128
E-Mail: [email protected]

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