Telephone Befriending

We offer a telephone befriending service which aims to provide adult unpaid carers in Gateshead and the person they care for with some company and a friendly person to chat to and a break from their caring role.

The aim is to reduce the social isolation and loneliness for the carer and the person they care for by having someone different to talk to. Our telephone befrienders are here to help improve their wellbeing as they will have time for themselves to enjoy some friendly conversation and relax.

What a telephone befriender is not able to do is provide specific support that would be given by a Carer Wellbeing Facilitator such as giving professional advice, completing forms, and applying for funds.

The role of a Telephone Befriender is;

  • To call the carer/cared for once a week at an agreed time. This can be whenever is the most suitable time for the carer/cared for and Befriender to not have any interruptions and be able to focus on the call.
  • To develop positive supportive relationships (training provided).
  • To manage the befriending relationship and maintain appropriate boundaries (training provided).
  • To maintain regular contact with the Volunteer Co-ordinator and report any issues or concerns (training provided).
  • To adhere to Gateshead Carers policies and procedures appropriate to the role (explained during induction).
  • To attend any relevant training arranged by Gateshead Carers.

This is a flexible role that can work around the individual needs and availability of the volunteer but each call to a carer will aim to last about an hour at a mutually agreed time once a week.

All volunteer contact details are kept confidential by using a withheld number and all call expenses will be reimbursed.

Click here to read our Telephone Befriender leaflet!