Telephone Befriending

We offer a telephone befriending service which aims to provide adult unpaid carers in Gateshead and the person they care for with some company and a friendly person to chat to and a break from their caring role.

The aim is to reduce the social isolation and loneliness for the carer and the person they care for by having someone different to talk to. Our telephone befrienders are here to help improve their wellbeing as they will have time for themselves to enjoy some friendly conversation and relax.

Any specific support such as professional advice, completing forms, and applying for funds, will still be provided by our Carer Wellbeing Facilitators.

The Telephone Befriender role involves;

  • Calling the carer or cared for person once per week at an agreed time. This can be a time that is most suitable for both the Befriender and befriendee to not have any interruptions and be able to focus on the call.
  • Developing a positive and supportive relationship while maintaining appropriate boundaries.
  • Maintaining regular contact with the Volunteer Coordinator.
  • Following all the relevant policies and procedures such as confidentiality, health and safety and
    equality and diversity.
  • Attending an induction and completing a DBS check.

All volunteer contact details are kept confidential by using a withheld number and all call expenses will be reimbursed.

Click here to read our Telephone Befriender leaflet!

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