Supporting Health & Social Care Professionals
As well as directly supporting Carers we also offer information and guidance to Health & Social Care Professionals on how to provide the best quality support to the carers that they work with. Our aim is to provide professionals with access to knowledge sourced from our network of local and national partners.
This is a multi-agency strategy developed by the Gateshead Carers Partnership including the local authority, Gateshead Clinical Commissioning Group and voluntary sector organisations such as ourselves. The vision is for carers in Gateshead to be recognised and valued for the positive contribution they make to our community and the lives of the people they support. The partnership works to ensure that carers are empowered and enabled to take control of their own lives by recognising and identifying their own needs, by having more choice and control through access to high quality, flexible support services.
Adult Social Care Standards for Carers
Through our membership of the Gateshead Carers Partnership we highlighted to Gateshead Adult Social Care the need for service standards specifically for Carers. Leaders wholeheartedly embraced the idea and so we set to developing a draft version of what should be included in these service standards. By working closely with Health and Social Care staff a final version was approved by the Council Cabinet which was a landmark achievement as it means Gateshead is the first local authority in the country to have Adult Social Care Standards For Carers.
• Carers are treated with dignity and respect
• The promotion of independence for carers
• Recognising equality and diversity
• Choice and control for carers
• Privacy for carers
• Empowering carers
• Recognition and promotion of carers rights
• Safety for all
Under these headings Adult Social Care detail exactly what carers’ can expect from Adult Social Care services. We believe these quality standards highlight Gateshead Councils’ commitment to carers’ and provide them with clear statements of their entitlements.
Our thanks go to the management of Gateshead Adult Social Care and Cabinet Members for the support and commitment they have shown to carers in Gateshead by adopting these standards. For more information about the Adult Social Care Service Standards for carers please visit www.gateshead.gov.uk.
Gateshead Clinical Commissioning Group and the Carers’ Partnership Board have worked together to develop ‘The Carer Pathway for GPs in Gateshead’.
The Carer Pathway is a simple and confidential telephone and fax referral service, allowing any member of a GP practice team to refer a patient who is a carer to reliable and quality-assured, multi-agency support.
If you would like further information about The Carer Pathway or you would like to request materials to display in your GP waiting room, please call: 0191 4900 121.
Carers Trust Professionals
Carers Trust offers a wide range of resources and information for anyone who works with carers. Carers Trust Professionals is a user-friendly website that aims to offer an easy way for professionals to search for, access and share information, guidance and resources which will help them in identifying and supporting carers through their work.
The site was created following interviews with professionals across health, social care and education to identify what sort of information they needed and how they wanted to access this. Visit the Professionals site at www.professionals.carers.org
The Gateshead Carer Survey
In 2011 we issued a major survey to discover the needs and issues facing carers in Gateshead. The questions were based on and around key themes which were originally identified through consultation with carers, a review of national carer surveys and with reference to the National Carers Strategy and the Gateshead Carers’ Partnership Strategy. The results of this initial survey can be found using the link below.
Download Carer Survey 2011_Report.
As part of our current contract with Gateshead Clinical Commissioning Group (CCG) to deliver services for carers in Gateshead, our agreed CQUIN (Commissioning for Quality and Innovation) target for 2013/14 was to produce and distribute another carer survey and to analyse and present the findings in a report. The survey was reissued and the results allowed us to make comparisons between the last survey of carers undertaken in 2011.
The survey findings have helped to shape and influence the content of our Strategic Plan for 2014/2017 and provide evidence to funders and other stakeholders, particularly members of the Gateshead Carers’ Partnership, of carer needs, emerging trends and current issues facing carers. The results of the recent 2014 survey can be found using the link below.
Download Carer Survey 2014_Report.
Supporting local employers to be more ‘carer aware’ is high on our agenda, we want to help employers understand the role of carers in their employment in order to improve staff retention and provide better support for their staff.
Through a partnership with other regional Carer Centres we developed and produced the NE Working Carer Toolkit which provides employers with all the necessary resources to support staff with caring roles. You can find out more about this initiative by visiting the NE working Carer Toolkit page.