3. Support for Employers Support is available not only for your employees with a caring role but for your business as well. This section will demonstrate how simple it can be to support your staff through policy development, training, and by using our free resources. Contents 3.1. Introduction 3.2. Carers Centres in the UK 3.3. Practical TIPS – How to Support your Working Carers? 3.4. Carer Friendly Workplace Award 3.5. Carer Awareness Training 3.6. Toolkit 3.7. Carer Passport 3.1. Introduction Support is available not only for your employees with a caring role but for your business as well. Gateshead Carers has gathered together a wealth of knowledge and information on this website to share with employers across the UK. This site will demonstrate how simple it can be to support your staff through policy development, training, and using our free resources. If you feel you need more tailored services, Carer Centres in the UK are happy to help with information and advice. They can advise you on simple changes you can make and assist you to put in place the best policies and practices to enable you to develop a supportive, ‘carer friendly’ workplace environment, which prevents carers from having to leave employment to care full time. Back to Contents 3.2. Carers Centres in the UK Most of the carer centers in the UK are run by independent charities and are network partners of Carers Trust, a major charity for, with, and about carers. Carer centres work to improve support, services, and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled, or has mental health or addiction problems. The Carers Trust Network supports carers locally through a unique UK-wide network of 150 network partners. The service offered by each Carer Centre varies but can include: Support for working carers and employers Emotional and practical support for carers including providing care in the home to enable carers to take a break Outreach work in the community in GP surgeries, hospital wards, and schools to reach carers who haven’t come forward for support Information and advice on issues such as benefits, grants, and other help available Giving carers a voice so that they are listened to by local decision-makers Helping carers to share experiences through group support and social activities Support to access education, training, and employment Supporting young carers through preventative measures, whole family work, clubs, activities, and mentoring in schools Back to Contents 3.3. Practical TIPS – How to Support your Working Carers? People can become a carer overnight and the hardest aspect of caring is predicting what the future may bring and how it will change the circumstances and impact on their family and work life. Looking after someone with a long-term illness or substance misuse means that conditions can vary daily, so managing tasks can be tricky to fit into working life. Small and simple changes and adjustments at work can make a big difference in supporting the employee with a caring role to manage their life better and stay at work. Working carers may need: – Access to a telephone, with privacy, to check on the person they care for. Carers could be entitled to have their personal phones close by or have access to a phone in a private room to make calls. – To leave work suddenly in an emergency. A reserved parking space close to the exit of the building can help carers in crisis or those going through a difficult time. Employers can convert a parking bay next to the disabled parking bays into carer parking and the employee with a caring role can request approval to use it for a period of time from HR or line management. – Permission from their line manager to leave work promptly and to be able to leave the building via an easy route. – A change of work location or to work from home, adjusting start and finish times occasionally and when it is appropriate. Employers can give line managers more autonomy to allow them to manage carers within their team e.g. negotiate flexible working arrangements or authorise short-term care arrangements, without deferring to more senior managers. – Permission granted to attend medical and care meetings during the working day. Carers often need only an hour or less for an appointment, however, have to take half a day’s leave to accommodate the appointments. Employers can offer special leave entitlements e.g. carer’s leave or splitting leave into hourly blocks. – Advance notice if required to work extra hours, attend meetings or travel for business purposes. Carers’ responsibilities can change on a daily basis, depending upon the type of support required by the person they care for. Employers can reduce the likelihood of carers being unable to attend meetings, business trips, if they give carers advance notice. – Trained, well-informed and supportive line managers. Employers can contact local carer centres for advice and information on available training and eLearning courses for HR professionals and line managers. – Information about their local carer centre. Carer-friendly employers can promote the local carer centre on posters in assembly areas and signpost carers to local support services. – To speak with someone about their issues. Employees often feel more relaxed to share their issues with a colleague rather than with a manager. Employers can appoint a member of staff e.g. Carer Champion, who would act as a key point of contact for carers. – Internal peer support group. Employers can encourage employees with a caring role to form an informal peer support group, allowing them to share and resolve issues independently. – To see the support and commitment of their employer. Carers’ Week or Carers Rights Day is a good opportunity for employers to get involved and local carer centres are happy to help and work in partnership with local businesses. Back to Contents 3.4. Carer Friendly Workplace Award Gateshead Carers Association has been working in partnership with local businesses since 2012 enabling them to build carer-friendly workplaces. There is a strong business case for employers to support staff with an unpaid caring role. You can find more information about the benefits for employers in our Business Case Topic. We provide employers with free information, advice, and training on how to make workplaces a supportive and productive environment for working carers and improve staff retention rates, lower recruitment costs, increase staff loyalty and reduce sickness absence. We have supported organizations of all sizes and types of business including Gateshead Council, Gateshead College, INTU Metrocentre, and AKZO Nobel International Paints to name a few. More and more Gateshead employers are realizing the benefits that working in partnership with us can bring to their business and our Carer Friendly Employer Award is popular across small, medium, and large organizations. Please get in touch if you would like an informal chat about how the award works and how we can support your business. Contact us on 0191 4900121 or email [email protected], we would love to hear from you. Requirements for Gateshead Carers’ Carer Friendly Employer Award: Bronze Award Has systems in place to identify staff with a caring role Is developing HR policies that demonstrate its commitment to supporting staff with a caring role Line Managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises Silver Award Has a positive approach to supporting employees with a caring role Can evidence how this is communicated to employees Has systems in place to identify staff with a caring role Is developing HR policies that demonstrate its commitment to supporting staff with a caring role Line managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises. Gold Award Has a positive approach to supporting employees with a caring role Can evidence how this is communicated to employees Has systems in place to identify employees with a caring role Has HR policies that demonstrate its commitment to supporting staff with a caring role Can evidence how flexible working is being used to support staff with a caring role Can evidence how the organisation supports employees with a caring role (additional practical support offered) Line managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises. Uses the Carer Friendly Employer Award on publicity materials If your business is not based in Gateshead but you would like to find out more about what support is available for you, please contact your local carer centre. https://carers.org/ Carer Positive Employer in ScotlandCarer Positive is a Scottish Government funded initiative to recognise those employers who offer the best support to carers, allowing them the flexibility they often need to deliver care at home. If you are a Scottish employer and would like to become a Carer Positive employer you can find out more about the scheme by visiting the link below:http://www.carerpositive.org/ Back to Contents 3.5. Carer Awareness Training Being ‘Carer Aware’ is high on the agenda for carer centres. Gateshead Carers and many other carer centres have developed in-house training for employers to ensure that HR professionals, line managers, and health professionals gain a better understanding of a carer’s role, their responsibilities, and why it is important to identify and support carers in their workforce. To find out more about Gateshead Carers training session please continue viewing our lessons or contact your local carer centre to find out if they can provide you with this training. Back to Contents 3.6. Toolkit Many business owners and managers believe becoming a carer-friendly employer is a complicated and time-consuming process. Gateshead Carer’s toolkit provides templates and examples which we hope will save you and your business time. We will update the toolkit as we develop further templates or when we receive examples of what other employers in Gateshead and across the UK are doing to support staff with non-paid caring roles. The content of the toolkit can be downloaded, printed, or adapted to suit the needs of your organisation. Working Carers Toolkit Back to Contents 3.7. Carer Passport The Carer Passport is a communication tool that provides carers and their line managers with information about how the individual’s responsibilities impact their work. It includes any solutions agreed between the carer and his or her line manager, for example, compressed hours. GCA Carer Passport Back to Contents Manage Cookie Preferences
Most of the carer centers in the UK are run by independent charities and are network partners of Carers Trust, a major charity for, with, and about carers. Carer centres work to improve support, services, and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled, or has mental health or addiction problems. The Carers Trust Network supports carers locally through a unique UK-wide network of 150 network partners. The service offered by each Carer Centre varies but can include: Support for working carers and employers Emotional and practical support for carers including providing care in the home to enable carers to take a break Outreach work in the community in GP surgeries, hospital wards, and schools to reach carers who haven’t come forward for support Information and advice on issues such as benefits, grants, and other help available Giving carers a voice so that they are listened to by local decision-makers Helping carers to share experiences through group support and social activities Support to access education, training, and employment Supporting young carers through preventative measures, whole family work, clubs, activities, and mentoring in schools Back to Contents 3.3. Practical TIPS – How to Support your Working Carers? People can become a carer overnight and the hardest aspect of caring is predicting what the future may bring and how it will change the circumstances and impact on their family and work life. Looking after someone with a long-term illness or substance misuse means that conditions can vary daily, so managing tasks can be tricky to fit into working life. Small and simple changes and adjustments at work can make a big difference in supporting the employee with a caring role to manage their life better and stay at work. Working carers may need: – Access to a telephone, with privacy, to check on the person they care for. Carers could be entitled to have their personal phones close by or have access to a phone in a private room to make calls. – To leave work suddenly in an emergency. A reserved parking space close to the exit of the building can help carers in crisis or those going through a difficult time. Employers can convert a parking bay next to the disabled parking bays into carer parking and the employee with a caring role can request approval to use it for a period of time from HR or line management. – Permission from their line manager to leave work promptly and to be able to leave the building via an easy route. – A change of work location or to work from home, adjusting start and finish times occasionally and when it is appropriate. Employers can give line managers more autonomy to allow them to manage carers within their team e.g. negotiate flexible working arrangements or authorise short-term care arrangements, without deferring to more senior managers. – Permission granted to attend medical and care meetings during the working day. Carers often need only an hour or less for an appointment, however, have to take half a day’s leave to accommodate the appointments. Employers can offer special leave entitlements e.g. carer’s leave or splitting leave into hourly blocks. – Advance notice if required to work extra hours, attend meetings or travel for business purposes. Carers’ responsibilities can change on a daily basis, depending upon the type of support required by the person they care for. Employers can reduce the likelihood of carers being unable to attend meetings, business trips, if they give carers advance notice. – Trained, well-informed and supportive line managers. Employers can contact local carer centres for advice and information on available training and eLearning courses for HR professionals and line managers. – Information about their local carer centre. Carer-friendly employers can promote the local carer centre on posters in assembly areas and signpost carers to local support services. – To speak with someone about their issues. Employees often feel more relaxed to share their issues with a colleague rather than with a manager. Employers can appoint a member of staff e.g. Carer Champion, who would act as a key point of contact for carers. – Internal peer support group. Employers can encourage employees with a caring role to form an informal peer support group, allowing them to share and resolve issues independently. – To see the support and commitment of their employer. Carers’ Week or Carers Rights Day is a good opportunity for employers to get involved and local carer centres are happy to help and work in partnership with local businesses. Back to Contents 3.4. Carer Friendly Workplace Award Gateshead Carers Association has been working in partnership with local businesses since 2012 enabling them to build carer-friendly workplaces. There is a strong business case for employers to support staff with an unpaid caring role. You can find more information about the benefits for employers in our Business Case Topic. We provide employers with free information, advice, and training on how to make workplaces a supportive and productive environment for working carers and improve staff retention rates, lower recruitment costs, increase staff loyalty and reduce sickness absence. We have supported organizations of all sizes and types of business including Gateshead Council, Gateshead College, INTU Metrocentre, and AKZO Nobel International Paints to name a few. More and more Gateshead employers are realizing the benefits that working in partnership with us can bring to their business and our Carer Friendly Employer Award is popular across small, medium, and large organizations. Please get in touch if you would like an informal chat about how the award works and how we can support your business. Contact us on 0191 4900121 or email [email protected], we would love to hear from you. Requirements for Gateshead Carers’ Carer Friendly Employer Award: Bronze Award Has systems in place to identify staff with a caring role Is developing HR policies that demonstrate its commitment to supporting staff with a caring role Line Managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises Silver Award Has a positive approach to supporting employees with a caring role Can evidence how this is communicated to employees Has systems in place to identify staff with a caring role Is developing HR policies that demonstrate its commitment to supporting staff with a caring role Line managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises. Gold Award Has a positive approach to supporting employees with a caring role Can evidence how this is communicated to employees Has systems in place to identify employees with a caring role Has HR policies that demonstrate its commitment to supporting staff with a caring role Can evidence how flexible working is being used to support staff with a caring role Can evidence how the organisation supports employees with a caring role (additional practical support offered) Line managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises. Uses the Carer Friendly Employer Award on publicity materials If your business is not based in Gateshead but you would like to find out more about what support is available for you, please contact your local carer centre. https://carers.org/ Carer Positive Employer in ScotlandCarer Positive is a Scottish Government funded initiative to recognise those employers who offer the best support to carers, allowing them the flexibility they often need to deliver care at home. If you are a Scottish employer and would like to become a Carer Positive employer you can find out more about the scheme by visiting the link below:http://www.carerpositive.org/ Back to Contents 3.5. Carer Awareness Training Being ‘Carer Aware’ is high on the agenda for carer centres. Gateshead Carers and many other carer centres have developed in-house training for employers to ensure that HR professionals, line managers, and health professionals gain a better understanding of a carer’s role, their responsibilities, and why it is important to identify and support carers in their workforce. To find out more about Gateshead Carers training session please continue viewing our lessons or contact your local carer centre to find out if they can provide you with this training. Back to Contents 3.6. Toolkit Many business owners and managers believe becoming a carer-friendly employer is a complicated and time-consuming process. Gateshead Carer’s toolkit provides templates and examples which we hope will save you and your business time. We will update the toolkit as we develop further templates or when we receive examples of what other employers in Gateshead and across the UK are doing to support staff with non-paid caring roles. The content of the toolkit can be downloaded, printed, or adapted to suit the needs of your organisation. Working Carers Toolkit Back to Contents 3.7. Carer Passport The Carer Passport is a communication tool that provides carers and their line managers with information about how the individual’s responsibilities impact their work. It includes any solutions agreed between the carer and his or her line manager, for example, compressed hours. GCA Carer Passport Back to Contents
People can become a carer overnight and the hardest aspect of caring is predicting what the future may bring and how it will change the circumstances and impact on their family and work life. Looking after someone with a long-term illness or substance misuse means that conditions can vary daily, so managing tasks can be tricky to fit into working life. Small and simple changes and adjustments at work can make a big difference in supporting the employee with a caring role to manage their life better and stay at work. Working carers may need: – Access to a telephone, with privacy, to check on the person they care for. Carers could be entitled to have their personal phones close by or have access to a phone in a private room to make calls. – To leave work suddenly in an emergency. A reserved parking space close to the exit of the building can help carers in crisis or those going through a difficult time. Employers can convert a parking bay next to the disabled parking bays into carer parking and the employee with a caring role can request approval to use it for a period of time from HR or line management. – Permission from their line manager to leave work promptly and to be able to leave the building via an easy route. – A change of work location or to work from home, adjusting start and finish times occasionally and when it is appropriate. Employers can give line managers more autonomy to allow them to manage carers within their team e.g. negotiate flexible working arrangements or authorise short-term care arrangements, without deferring to more senior managers. – Permission granted to attend medical and care meetings during the working day. Carers often need only an hour or less for an appointment, however, have to take half a day’s leave to accommodate the appointments. Employers can offer special leave entitlements e.g. carer’s leave or splitting leave into hourly blocks. – Advance notice if required to work extra hours, attend meetings or travel for business purposes. Carers’ responsibilities can change on a daily basis, depending upon the type of support required by the person they care for. Employers can reduce the likelihood of carers being unable to attend meetings, business trips, if they give carers advance notice. – Trained, well-informed and supportive line managers. Employers can contact local carer centres for advice and information on available training and eLearning courses for HR professionals and line managers. – Information about their local carer centre. Carer-friendly employers can promote the local carer centre on posters in assembly areas and signpost carers to local support services. – To speak with someone about their issues. Employees often feel more relaxed to share their issues with a colleague rather than with a manager. Employers can appoint a member of staff e.g. Carer Champion, who would act as a key point of contact for carers. – Internal peer support group. Employers can encourage employees with a caring role to form an informal peer support group, allowing them to share and resolve issues independently. – To see the support and commitment of their employer. Carers’ Week or Carers Rights Day is a good opportunity for employers to get involved and local carer centres are happy to help and work in partnership with local businesses. Back to Contents 3.4. Carer Friendly Workplace Award Gateshead Carers Association has been working in partnership with local businesses since 2012 enabling them to build carer-friendly workplaces. There is a strong business case for employers to support staff with an unpaid caring role. You can find more information about the benefits for employers in our Business Case Topic. We provide employers with free information, advice, and training on how to make workplaces a supportive and productive environment for working carers and improve staff retention rates, lower recruitment costs, increase staff loyalty and reduce sickness absence. We have supported organizations of all sizes and types of business including Gateshead Council, Gateshead College, INTU Metrocentre, and AKZO Nobel International Paints to name a few. More and more Gateshead employers are realizing the benefits that working in partnership with us can bring to their business and our Carer Friendly Employer Award is popular across small, medium, and large organizations. Please get in touch if you would like an informal chat about how the award works and how we can support your business. Contact us on 0191 4900121 or email [email protected], we would love to hear from you. Requirements for Gateshead Carers’ Carer Friendly Employer Award: Bronze Award Has systems in place to identify staff with a caring role Is developing HR policies that demonstrate its commitment to supporting staff with a caring role Line Managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises Silver Award Has a positive approach to supporting employees with a caring role Can evidence how this is communicated to employees Has systems in place to identify staff with a caring role Is developing HR policies that demonstrate its commitment to supporting staff with a caring role Line managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises. Gold Award Has a positive approach to supporting employees with a caring role Can evidence how this is communicated to employees Has systems in place to identify employees with a caring role Has HR policies that demonstrate its commitment to supporting staff with a caring role Can evidence how flexible working is being used to support staff with a caring role Can evidence how the organisation supports employees with a caring role (additional practical support offered) Line managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises. Uses the Carer Friendly Employer Award on publicity materials If your business is not based in Gateshead but you would like to find out more about what support is available for you, please contact your local carer centre. https://carers.org/ Carer Positive Employer in ScotlandCarer Positive is a Scottish Government funded initiative to recognise those employers who offer the best support to carers, allowing them the flexibility they often need to deliver care at home. If you are a Scottish employer and would like to become a Carer Positive employer you can find out more about the scheme by visiting the link below:http://www.carerpositive.org/ Back to Contents 3.5. Carer Awareness Training Being ‘Carer Aware’ is high on the agenda for carer centres. Gateshead Carers and many other carer centres have developed in-house training for employers to ensure that HR professionals, line managers, and health professionals gain a better understanding of a carer’s role, their responsibilities, and why it is important to identify and support carers in their workforce. To find out more about Gateshead Carers training session please continue viewing our lessons or contact your local carer centre to find out if they can provide you with this training. Back to Contents 3.6. Toolkit Many business owners and managers believe becoming a carer-friendly employer is a complicated and time-consuming process. Gateshead Carer’s toolkit provides templates and examples which we hope will save you and your business time. We will update the toolkit as we develop further templates or when we receive examples of what other employers in Gateshead and across the UK are doing to support staff with non-paid caring roles. The content of the toolkit can be downloaded, printed, or adapted to suit the needs of your organisation. Working Carers Toolkit Back to Contents 3.7. Carer Passport The Carer Passport is a communication tool that provides carers and their line managers with information about how the individual’s responsibilities impact their work. It includes any solutions agreed between the carer and his or her line manager, for example, compressed hours. GCA Carer Passport Back to Contents
Gateshead Carers Association has been working in partnership with local businesses since 2012 enabling them to build carer-friendly workplaces. There is a strong business case for employers to support staff with an unpaid caring role. You can find more information about the benefits for employers in our Business Case Topic. We provide employers with free information, advice, and training on how to make workplaces a supportive and productive environment for working carers and improve staff retention rates, lower recruitment costs, increase staff loyalty and reduce sickness absence. We have supported organizations of all sizes and types of business including Gateshead Council, Gateshead College, INTU Metrocentre, and AKZO Nobel International Paints to name a few. More and more Gateshead employers are realizing the benefits that working in partnership with us can bring to their business and our Carer Friendly Employer Award is popular across small, medium, and large organizations. Please get in touch if you would like an informal chat about how the award works and how we can support your business. Contact us on 0191 4900121 or email [email protected], we would love to hear from you. Requirements for Gateshead Carers’ Carer Friendly Employer Award: Bronze Award Has systems in place to identify staff with a caring role Is developing HR policies that demonstrate its commitment to supporting staff with a caring role Line Managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises Silver Award Has a positive approach to supporting employees with a caring role Can evidence how this is communicated to employees Has systems in place to identify staff with a caring role Is developing HR policies that demonstrate its commitment to supporting staff with a caring role Line managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises. Gold Award Has a positive approach to supporting employees with a caring role Can evidence how this is communicated to employees Has systems in place to identify employees with a caring role Has HR policies that demonstrate its commitment to supporting staff with a caring role Can evidence how flexible working is being used to support staff with a caring role Can evidence how the organisation supports employees with a caring role (additional practical support offered) Line managers have completed the Carer Awareness eLearning course or we have delivered training to key staff on the premises. Uses the Carer Friendly Employer Award on publicity materials If your business is not based in Gateshead but you would like to find out more about what support is available for you, please contact your local carer centre. https://carers.org/ Carer Positive Employer in ScotlandCarer Positive is a Scottish Government funded initiative to recognise those employers who offer the best support to carers, allowing them the flexibility they often need to deliver care at home. If you are a Scottish employer and would like to become a Carer Positive employer you can find out more about the scheme by visiting the link below:http://www.carerpositive.org/ Back to Contents 3.5. Carer Awareness Training Being ‘Carer Aware’ is high on the agenda for carer centres. Gateshead Carers and many other carer centres have developed in-house training for employers to ensure that HR professionals, line managers, and health professionals gain a better understanding of a carer’s role, their responsibilities, and why it is important to identify and support carers in their workforce. To find out more about Gateshead Carers training session please continue viewing our lessons or contact your local carer centre to find out if they can provide you with this training. Back to Contents 3.6. Toolkit Many business owners and managers believe becoming a carer-friendly employer is a complicated and time-consuming process. Gateshead Carer’s toolkit provides templates and examples which we hope will save you and your business time. We will update the toolkit as we develop further templates or when we receive examples of what other employers in Gateshead and across the UK are doing to support staff with non-paid caring roles. The content of the toolkit can be downloaded, printed, or adapted to suit the needs of your organisation. Working Carers Toolkit Back to Contents 3.7. Carer Passport The Carer Passport is a communication tool that provides carers and their line managers with information about how the individual’s responsibilities impact their work. It includes any solutions agreed between the carer and his or her line manager, for example, compressed hours. GCA Carer Passport Back to Contents
Being ‘Carer Aware’ is high on the agenda for carer centres. Gateshead Carers and many other carer centres have developed in-house training for employers to ensure that HR professionals, line managers, and health professionals gain a better understanding of a carer’s role, their responsibilities, and why it is important to identify and support carers in their workforce. To find out more about Gateshead Carers training session please continue viewing our lessons or contact your local carer centre to find out if they can provide you with this training. Back to Contents 3.6. Toolkit Many business owners and managers believe becoming a carer-friendly employer is a complicated and time-consuming process. Gateshead Carer’s toolkit provides templates and examples which we hope will save you and your business time. We will update the toolkit as we develop further templates or when we receive examples of what other employers in Gateshead and across the UK are doing to support staff with non-paid caring roles. The content of the toolkit can be downloaded, printed, or adapted to suit the needs of your organisation. Working Carers Toolkit Back to Contents 3.7. Carer Passport The Carer Passport is a communication tool that provides carers and their line managers with information about how the individual’s responsibilities impact their work. It includes any solutions agreed between the carer and his or her line manager, for example, compressed hours. GCA Carer Passport Back to Contents
Many business owners and managers believe becoming a carer-friendly employer is a complicated and time-consuming process. Gateshead Carer’s toolkit provides templates and examples which we hope will save you and your business time. We will update the toolkit as we develop further templates or when we receive examples of what other employers in Gateshead and across the UK are doing to support staff with non-paid caring roles. The content of the toolkit can be downloaded, printed, or adapted to suit the needs of your organisation. Working Carers Toolkit Back to Contents 3.7. Carer Passport The Carer Passport is a communication tool that provides carers and their line managers with information about how the individual’s responsibilities impact their work. It includes any solutions agreed between the carer and his or her line manager, for example, compressed hours. GCA Carer Passport Back to Contents